Terms & Cancellation.

1. Who these terms are between

These terms govern bookings made with ELMAG SAFARIS, Iten, Elgeyo Marakwet County, Kenya. Trading name: ELMAG SAFARIS. Contact: elmagsafaris@gmail.com, +254 717 635 727.

2. Quotations and prices

Safari prices are quoted individually because they depend on the season, the number of travellers, accommodation choices and park fees in force at the time of travel. No price is published on this website. A quotation is valid for the period stated on it, or — if no period is stated — for. Park and conservation fees, government levies and lodge rates may change before travel and are passed on at cost where they change.

3. Booking and confirmation

A booking is confirmed only when ELMAG SAFARIS has issued written confirmation and the deposit has been received. The deposit, the balance due date and the accepted payment methods are stated in your written quotation and booking confirmation. Please pay only to the account details given in those documents, and confirm them with us by phone if you are unsure.

4. Cancellation by the traveller

Cancellation must be made in writing. The cancellation scale and the point at which a booking becomes non-refundable are stated in your written quotation and booking confirmation, because they depend on the lodges, parks and suppliers booked for your trip. Please read them before you pay.

5. Changes by the traveller

Date changes, route changes and changes to the number of travellers are subject to availability and to the terms of the lodges and suppliers already booked. Any amendment fee is told to you before the change is made.

6. Cancellation or change by ELMAG SAFARIS

We may need to change a route, vehicle or accommodation where conditions require it — road closures, weather, park closures, mechanical issues or safety concerns. Where this happens we will offer a reasonable alternative. Our obligations and any refund position where we cancel:.

7. Risk, wildlife and responsibility

Wildlife is wild. Game drives, walking safaris and boat trips carry inherent risk, and guests are asked to follow the instructions of guides and rangers at all times. Travel and medical insurance is required, and is the traveller’s responsibility. Insurance requirements:.

8. Travel documents, health and entry requirements

Passports, visas or Kenya eTA, vaccination and health requirements are the traveller’s responsibility. Requirements change; we will point you to current sources but we do not provide immigration or medical advice. Children travelling may require additional documentation.

9. Transfers and delays

For airport transfers, tell us your flight number so we can track delays. Waiting time, late-night arrival handling and charges for missed or delayed pickups are stated in your transfer quotation.

10. Accommodation

Accommodation is booked with third-party lodges, camps and hotels, whose own terms apply in addition to these. Check-in times, child policies, dietary provision and property conditions are set by the property, and are confirmed per booking.

11. Conduct

We may end a trip, without refund, where a traveller’s behaviour endangers others, damages property or breaches park rules. Charges for damage are explained to you before they are applied.

12. Complaints

Tell your driver-guide or our office as soon as a problem arises — most things can be fixed on the day. Written complaints should be sent to elmagsafaris@gmail.com as soon as possible after the end of your trip, so that we can look into it while details are fresh.

13. Liability

ELMAG SAFARIS arranges transport, guiding and accommodation, some of which is delivered by third-party suppliers. Our liability, and any limitation of it, is as permitted under Kenyan law.

14. Governing law

These terms are governed by the laws of Kenya, and disputes are subject to the jurisdiction of the Kenyan courts. We will always try to settle a complaint by direct discussion first.

15. Website

Destination descriptions, seasonal guidance and suggested stays on this website are general planning information, not contractual descriptions of a specific itinerary. Photography on this website is © ELMAG SAFARIS.

Contact

elmagsafaris@gmail.com · +254 717 635 727 · +254 741 370 097 · Iten, Elgeyo Marakwet County, Kenya

See also the Privacy Policy, the FAQ and the package structures, or contact us.